Conversation Status
Team Assistant
Currently when a user sends a message, the conversation is "open", but after AI or human agent helped the customer or closed a sale or lost a lead, we should be able to CHANGE the conversation status tu "resolved" or "closed"
While currently we ahve oppoportunity status, not always conversation requires opportunity, so conversations should be "open", "solved", "closed", or similar and should be able to be updated in 1 click from contact tab/inbox.
Attached UI example you can see a button on the top right corner that allows to change this conversation status.
Then this will nurture analytics to show
- how many conversations are open assigned to each admin
- how many conversations were solved by the assigned admin
- time to resolution
Log In
Team Assistant
Create folders to organize the inbox. Example: all conversations, mentions (where another team member @tags me in a note to help/jump in), unattended chats that were assigned to me and i didn't reply yet / customer waiting for my response.