Inbox analytics is now available, and many metrics that show how your agents are performing, like average response time, average first response time, messages sent, conversations assigned, and number of unique conversations handled … are now available.
Now our system will automatically sync WhatsApp template messages when the status of your template messages changes. For example, if a template is approved, you no longer need to manually update template messages.
Now it is possible to send a message that includes a button that shows all products from your catalog inside WhatsApp.
Before, you can select a maximum of 30 products and send them to the user.
Billing automation using Stripe was not working if you made pricing that charged customers based on the number of channels connected.
Now if you have OpenAI and Google Speech to Text connected to your account, our system will try to automatically convert audio to text if you are using the "Get user data". If the system recognizes the audio, the transcribed audio will be set as Text and saved on the custom field.
Before "Get user data" rejected any audio if you expected the user to send a text message.
Let your whole team take action faster by quickly notifying your whole team. Notifications will be sent only to available team members.
Increase productivity and decrease your response time by distributing conversations between your agents based on a load of each agent.
Enhance inbox conversation management by grouping team members based on skills, departments, and support levels for streamlined collaboration. You can now assign the conversation to a team.
We made an important update to the collection feature to allow businesses to search products by name using the collection.
Before, it was only possible for a customer to search for products when they sent a message to your bot.
This update opens many use cases, such as replying to comments with products related to the user comment, searching products using API, or searching products at any point using automation.
We already automatically convert audio to text when your users send an audio message to your bot, but many users request us to allow them to convert audio to text themself using an action on the flow builder. Now it is possible !!!!