Feature Requests

Please support seconds on the Date/time base trigger. Undoubtedly, this feature will improve the quality of the possible automations that we can build in Chatrace. If we map it in the return effort matrix, it is too simple to implement and the return will be super high. Thanks in advance

I would like to request the addition of the Chinese language option in the language settings of our platform.

I need to leave a blank space in my flow's data collection. Is this possible? The solution is to recognize a space as a character so I don't get an error.

The Inactive User Trigger is designed to detect when a user stops responding within a predefined timeframe and take automated actions accordingly. This feature helps improve engagement, prevent abandoned conversations, and optimize lead conversion. How It Works: -The bot monitors user activity in a conversation. -If the user does not send a message for a set period (e.g., 5 minutes), the trigger activates. Once triggered, predefined actions can be executed, such as: -Sending a follow-up message (e.g., "Are you still there? Let us know if you need assistance.") -Assigning the conversation to a human agent. -Tagging the conversation as "Inactive" for reporting purposes. -Redirecting the user to a different flow. Key Benefits: ✅ Reduces abandoned conversations by re-engaging users. ✅ Enhances automation by triggering the next step when users go inactive. ✅ Optimizes customer experience by ensuring users receive timely follow-ups. ✅ Increases lead conversion by preventing potential drop-offs. Customization Options: -Time threshold before the trigger activates (e.g., 5, 10, 15 minutes). -Action to be taken upon activation. -Ability to apply triggers to specific flows or conversations. This feature would be particularly useful for businesses using chatbots for customer support, sales, and lead generation, ensuring seamless interactions and maximizing engagement.

Use case: there are too many triggers that can be placed in different Flow Classification Folders, so when searching, it is impossible to find where to edit or delete.

be able to unify multiple accounts in the inbox, or allow connecting more than 1 WhatsApp to the same account (manychat is already adding this option)

Use Case: Administrators or customer support staff should be able to enter specific keywords into the inbox to trigger corresponding actions. These actions can be used to process user-related data or serve other purposes efficiently. Currently, this functionality only works on the user side—when a user enters a keyword, the corresponding flow is triggered. However, I would like it to also work for Admins and Bot members so that they can trigger these flows when replying to customers in the inbox. This enhancement would enable greater automation. For example, if an Admin receives a user's details, they should be able to simply enter a keyword (e.g., "create order"), and the system's AI would automatically generate the order and sync it with Google Sheets.

We want to externally audit and analyze how well the Bot/Admin and Ai tagging, saving CUFs from our workflow and self optimizing Ai flows and funnels. So and Export of such comprehensive logs will really help our SMEs

This is a request from ongoing multiple SMEs Ai provisioning projects to let Chatrace triggers or automate Ai/keyword from Page conversations aside from usual customer chat. This is for multi staff and depart chat support automating internal customer service or fire custom automation depending on admin responses.