Feature Requests

is it possible to set inbox access level for admins? so each admin can only view conversation assigned to them (or still open)?currently an admin can view all conversation without any filters

I have one request, since cash on delivery is default here on method of payment, Can you add one more simple default called "Pay" for customers like us who don't have your method of payment since product is available and world wide. only that once everything else is good. Example i have integrated external payment suits my business and country and my product is pre paid but only problem when cutomer check out cash on delivery keeps on appearing while they suppossed to pay first so if you add word "Pay" it suits all type of clients. Thanks Once approved please let me know michaelkamugisha92@gmail.com

Hope there is an integration option for wechat channel messaging

Hubspot CRM is one of the most powerful and popular CRM and having a very detailed, strong and deep integration with hubspot with in the chatrace will add more value to the platform. Please consider bringing hubspot crm integration. Thanks

Using External Request to forward images to an external system (N8N, Make, Airtable..)? When a contact sends multiple images at once — some get duplicated, some vanish completely. No error, no warning, nothing!! Chatrace support confirmed it's a bug on their end but won't fix it without more demand. Vote so they finally fix it! 🙏

Current Limitation Currently, Chatrace is restricted to the Meta 24-hour messaging window due to its chatbot-only classification. This prevents any communication with users after the 24-hour window expires, even for legitimate support and follow-up purposes. Proposed Solution Implement a human/live chat handover protocol that enables support staff to send follow-up messages beyond the 24-hour window. This would leverage Meta's policy exceptions for human agents while maintaining Chatrace's core chatbot functionality. Business Justification Customer Support Benefits · Support staff can follow up on unresolved tickets after 24 hours · Ability to check if issues were resolved · Send additional troubleshooting steps for complex problems · Provide status updates on ongoing support cases Remarketing Opportunities · Re-engage inactive users with personalized offers · Send abandoned cart reminders beyond the 24-hour window · Follow up on previous inquiries or interests · Nurture leads that require longer decision-making cycles Competitive Parity · Many competing platforms already offer this functionality · Current limitation puts Chatrace at a significant disadvantage · Customers expect this capability as standard industry practice Technical Implementation Considerations Clear distinction between automated chatbot messages (24-hour restricted) and human-initiated messages (exempt) Handover protocol that transfers conversation from bot to human agent Agent dashboard with ability to message users regardless of time elapsed Compliance checks to ensure human-initiated messages meet Meta's policies Opt-out mechanism for users who don't wish to receive post-24-hour messages Use Cases · E-commerce: "Hi [Name], we noticed you left items in your cart 3 days ago. Our team is here if you have any questions about sizing or shipping." · Support: "Following up on your ticket from last week - did the solution we provided resolve your issue?" · Lead Generation: "We haven't heard back about your quote request. Our sales team is still available to discuss options." · Appointment Reminders: "Reminder: Your appointment is tomorrow at 2 PM" (sent 48 hours after last interaction)

Just as we can add a contact per API, it would be nice if we could also delete a contact or contacts per API.

Can we please have youtube comments automation? lots of content creators are asking for this.

I was trying to sell the bot to start with the white label that you offer. But two big companies turned me down due to the fact that they could not backup in the cloud neither the bot nor the chats. If there was at least the possibility to generate a file that stores the chats to be able to save it in drive or any cloud it would be perfect. Thank you very much for your attention and if it is possible to add this I assure you that if you implement it would be perfect. If you can notify me if it is done it would be great if you could tell me about it to this email: diazarcilajuandiego1@gmail.com Thank you very much

Currently there is no way to "take" an action when a message FAILED to be delivered. We require a way to "detect" the message failed to be sent and then be able to send another message, assign to human, etc. This can be a success/failed inside messages actions or a new "system field" that we can use as a condition. We have system field "Last delivered message", can you add there the option is FAILED? We require this for CARD message type and for normal messages as well. Thank you.