Feature Requests

Is it not possible to search the chat in inbox by keyword? It seems only possible by name. Do you think it can be added as a feature?

please make all date ranges and time inputs graphical and not like a text. usually in conditions we need to input ranges of date like 2025-06-11 hh:mm this is painful especially in managing contacts. please fix the UX.

Aside from Flow to send triggered function, enable step ID too for complex strategies.

Users within the same account should be able to chat in the platform. Admins can create groups allow or kick users. In this chat data available in the platform must be accessible, for example: "@mark please send a message to {{contact_id}}" and when that CUF is clicked the chat is opened.

Linking with TikTok, could it be available in the near future?

Just a request: can you add the ability of sending a request_contact inlineButton Like for an inline lookup I'm making a bot and I can't ask users for their phone number (Telegram) At the moment, there does not seem to be an option to do that in the flow builder. Would be great to have support for that type of button (e.g., "Share phone number" button, which brings a contact request from Telegram)! That’s incredibly useful for logins or password reset flows and far friendlier than having your users type out the number themselves. Would love for this to be included – thanks for the platform!

be able to unify multiple accounts in the inbox, or allow connecting more than 1 WhatsApp to the same account (manychat is already adding this option)

I have a customer who uses the chatbot but needs to update regularly the knowledge base using pdfs. I wanted him to leave those documents in a folder in google drive and using make.com upload them to the chatrace using openAI assistants.

Right now, CR doesn't have an incoming webhook, to bring data into CR system natively. Would be great if we can have a listener webhook so that we can have true 2-way integration with 3rd party integrations like Woocommerce, shopify and so on...

Add dark mode option for the platform interface. This is a good update for user experience while using the platform.