I would like to validate the implementation of the following routing logic for our contact center:

After-Hours Queue: Chats received outside of business hours must remain in the queue and be distributed as soon as activity resumes, maintaining their original FIFO (First In, First Out) priority.

Session Logout Redirection: If an agent logs out with pending chats, these must be automatically redirected to a backup agent.

Proactive Priority: These redirected chats must have a higher priority than the general queue and must be sorted by their original seniority (waiting time) to ensure proactive handling. We can have visual tags in inbox.