agent profile with permissions
complete
Fabian Ruiz
It would be great if agents could be given permission to reply to messages, for example: an automatic conversation can be assigned, it will create work teams, conversations are restricted to view between agents, it can be assigned, leave comments in the chat so that the work team can see it,
there are more functions that we would like it to have, to be able to be a multi-agent.
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António Fernandes
complete
Now it is possible for an agent to view and manage only assigned conversation.
Fabian Ruiz
when you enter a chat generate an alert
we need for the transition 👍